An Update on Our Delivery Service

📢 An Update on Our Delivery Service

Hi everyone,

I just wanted to let you all know about an important change to our postage service.

Unfortunately, I have received a number of complaints recently about parcels not being collected, delays within the postal system, and some items arriving damaged. As many of you know, I work hard to ensure all orders are made and dispatched on time, but once they leave me, I have no control over how they are handled or delivered.

Please know that I take every complaint seriously, and I never want my customers to be disappointed. That's why I have decided to stop using Evri and return to Royal Mail for all deliveries.

Although Royal Mail is a little more expensive, I believe reliability is far more important. As a small business owner, I want your orders to arrive safely and on time. As a customer, I know how important it is to receive your cake toppers and decorations before your celebration—there's nothing worse than making a cake and not having the finishing touch arrive!

I'm sorry if this means postage costs are slightly higher, but I hope you'll understand that this decision has been made to provide a better, more reliable service for everyone.

Thank you so much for your continued support, patience, and understanding. It truly means the world to my small business, and I look forward to continuing to create beautiful products for you for many years to come.

Thank you again,

Deborah WagstaffFondant Boss ❤️